Nuzzle: The Smartest Pet Collar With No Fees

Mon Jan 23 '17 Announcement
about 7 years ago – Mon, Jan 23, 2017 at 01:10:29 PM

Hi Everyone.  Your collars have shipped!  You should have received an email similar to this on Saturday or today with your tracking information.  Please email Megan ([email protected]) if you did not receive your tracking information.    

The team is working on some last minute bugs on the Android app, but it should be available before your collars arrive.  

Thanks again for your support, we'll be sending out an email to you this week with some information about what to expect.

From: "[email protected]" <[email protected]>
Date: Monday, January 23, 2017 at 4:36 AM
To: megan rice <[email protected]>
Subject: DHL eCommerce - Your Shipment has been shipped!

Dear Customer, 

This is an auto generated email notification from DHL eCommerce, triggered by Floship. We are pleased to advise that your Shipment Id XXXXXXXXXXX (placed on 20/01/2017) is submitted for shipping with us.

To view the most recent shipment status, please visit:
https://dhlecommerce.asia/Portal/Track. 
 

If you would like to receive further email notifications on your shipment’s status, please subscribe by clicking on this link: Subscribe now! 

Kindly be advised that tracking events may differ from shipping service subscribed and destination shipped. Therefore, not all shipping services and destinations will have end-to-end tracking events.

With regards,
DHL eCommerce.Asia Portal Administrator

Note: Please do not reply as this email address is not monitored. If you wish to contact us, please navigate to our tracking page via the link above.

Fri Jan 20 '17 Announcement
about 7 years ago – Fri, Jan 20, 2017 at 12:30:21 PM

Hi Everyone!

The good news is that your Nuzzle Collars were delivered to Floship on Friday January 13 (see attached email from Floship confirming their receipt).  Floship had assured us a 48 hour turnaround time so we truly though they would be sent out by this past Tuesday.  They were not and our rep at Floship continually ignored my co-founder, Megan's emails.  I had to reach out to one of the co-founders with a cc to a VC fund that has invested in both Nuzzle & Floship to get a response (which we finally received at 3:30 last night/this morning our time). 

As of last night they said the units will ship on Saturday (tomorrow) and Monday.  The good new is the units are being shipped via DHL air (instead of the usual method of being sent via container ship which could take 30 days).  You should have them at your house sometime in the next week.  

If you have not received your tracking information by the end of the day Monday please message us so that we can folow up with Floship and see what is going on with your order.  Also, if you receive your tracking info, please send a quick message so we can confirm that Floship sent the units as promised.

Thank you for your continued  support.  Anthony

Fri Jan 13 '17 Announcement
over 7 years ago – Fri, Jan 13, 2017 at 09:41:39 AM

It is with great pleasure that we can finally announce that your units are on their way!!!!!!   At 4 a.m EST today we received confirmation that the first batch of units has left the factory to be shipped.  (We received the pictures below from the factory yesterday as the final units were being boxed up).

In order to get them to you as fast as possible, we are working with Floship out of Hong Kong to directly ship the units to you.  We wanted to do this instead of shipping to a distribution facility in the States then out to you so that you would get the units a week sooner.  Floship should have the units on Saturday and their turnaround time is about 48 hours.  Once they send out the units, you will get an email directly from them with tracking information.  We are using the shipping information that you sent us through BackerKit.  

Again, I cannot say thanks enough for all your support (and patience) over the past year.   We are happy that we are shipping a great product to you that we aim to continually update and make even better.  As partners, please continually give us feedback and let us know what we can do to improve Nuzzle.   On behalf of our entire team, thanks again and I'm looking forward to having you get your collars and have peace of mind!

Fri Jan 6 '17 Announcement
over 7 years ago – Fri, Jan 06, 2017 at 05:48:14 PM

My apologies on the lack of updates. That is no fault of anyone but my own for not diligently keeping you informed as we work around the clock to get the best collars out to you.   You have not only pre-ordered from us, but have been our partners from the beginning.  

I understand your frustrations and you can be sure that nobody is more anxious than we are internally to get a great product out to you. I am happy to say that the iOS app is now available in the App Store https://appsto.re/us/xPK9fb.i

Unfortunately, we were not able to ship the collars today. The are some last QA tests that we are completing on the collars before they leave the factory. Although we want to get them to you now, we don't want to send something that might not work.  We are extremely confident that they will be shipped within a week.  

You have supported us for over year. Please give me your support for another seven days or so, when I can hopefully give you confirmation that your collar is in the mail on its way to you. 

Thank you so much for all your support and being early believers in us. I and all of our employees truly appreciate it.

Tue Dec 13 '16 Announcement
over 7 years ago – Tue, Dec 13, 2016 at 01:35:02 PM

Hi Everyone,

As we gear up to launch we will be sending more videos of the Nuzzle collar and app in action. We wanted to showcase the unboxing experience and what you will receive when your Nuzzle arrives and some footage from our app.

We are awaiting an update from our manufacturer and will be sharing a precise shipping timeline by the end of the week. Hope you received the T-Shirts we sent. Please enjoy them as a thanks for being so loyal and making the Nuzzle dream come true :)